Frontline Improvement Technologies©

"Quality at the Cutting Edge"

FRONTLINE Consulting © will provide expert consultation, assistance and deliverables associated with all aspects of survey performance within your organization. We will assist with and or perform all phases of the survey process including, but not limited to:

 - survey planning, design, sampling;
 - survey development; pretest/pilot surveying;
 - assessing reliability and validity;
 - administering surveys using the various types of data collection methods as
   appropriate (e.g computer assisted surveying, focus groups, written questionaires,
   in-person and telephone interviewing);
 - database administration
 - analysis of quantitative and qualitative survey data;
 - production of reports, description of data collection and analysis of responses;
 - briefings of results to include discussion or recommendations and follow-up actions.
"Your most unhappy customers are your greatest source of learning." Bill Gates, Microsoft Chairman
FRONTLINE Consulting © provides the following surveys:

 - Customer
 - Supplier
 - Employee
 - Organizational Leadership Team
 - Exit
 - Student/Trainee
 - Malcolm Baldrige/ PQA/APIC.