Frontline Improvement Technologies©

"Quality at the Cutting Edge"

"Our most productive investment remains our people. It is through the dedication, skills and initiative of our people that Visy Industries has prospered and will continue to move ahead." Richard Pratt, Visy Industries Chairman
Course 301: Personal Assests Inventory. One-Day Course

Learning Outcomes:

Identify and assess your current job skills;
Identify and assess your transition job skills;
Compare current and transition job skills and determine if additional training and/or professional development is needed
Identify the six steps of an assessment process

Course 302: Resume Development. One-Day Course

Learning Outcomes:

Learn the purpose and value of the resume;
Learn to prepare and use the Chronological Resume;
Learn to prepare and use the Professional Skills Resume;
Learn how to evaluate and identify additional skills;
Learn how to network your resume.

Course 303: Networking and the Internet. One-Day Course

Learning Outcomes:

Understand and use the Internet as an Information Source;
Understand and use the Internet as a Communications Source;
Develop a functional perspective of the Internet;
Identify relevant search subjects;
Prepare an Internet search plan;
Use the Internet to gather professional information and identigy career opportunities

Course 304: The Interview Process and the Winning Attitude - Prepare Employees to Market Their Skills. One-Day Course

Learning Outcomes:

Understand the purpose of the interview;
Identify and list you professional skills;
Identify and list your technical skills;
Identify and record your past experience;
Learn right and wrong interview behaviors;
Learn how to dress for success;
Learn how to avoid and eliminate "red flags"
Attend and critique a Mock interview;
Learn the Power of a Winning Attitude.

Course 305: On-The-Job Training (OJT) Programs. One-Day workshop

Learning Outcomes:

Learn what structures On-The-Job (OJT) training is and its benefit;
Determine if and when OJT is appropriate;
Use training strategies to help adult learners;
Use the four-step OJT Method;
Use cross-training techniques to supplement OJT.

Course 306: Effective Briefing and Presentation Techniques: Getting the Message Out by Sharing Informing. One-Day workshop

Learning Outcomes:

Prepare and Deliver an Effective Presentation;
Develop and use Visual Aids;
Understand your Audience;
Organize Thoughts and Data;
Overcome Nervousness;
Keep your Audience Focused and Interested;
Deal with Questions and Comments.

Course 307: Time Management: "How to Improve Effectiveness and Efficiency Through Better Management of Time." One-Day workshop.

Learning Outcomes: 

Set and Manage Multiple Priorities;
Use a Daily Time Log;
Manage the Urgent vs. the Important;
Learn the Tests of Time;
Organize and Plan More Efficiently;
Power of Delegation;
Handle and Minimize Interruptions and Distractions;
Understand the Relationship of Time and Stress

Course 308: Stress Management - Taking Dynamite out of the Dynamic Workplace.

Learning Outcomes:

Understand Stress;
Identify the Three Stages of Human Stress Response;
Identify Positive & Negative Stress;
Identify the Causes of Stress in the Workplace;
Examine Stress Management Techniques;
Learn 10 Tips for Reducing Stress.

Course 309: The Appraisal -  A Yardstick for Measuring Performance.

Learning Outcomes:

Overview of the appraisal process;
Learn how and when to consider an employee for promotion;
Identify training needs;
Obtain feedback on operational effectiveness;
Verify compliance with government regulations;
Verify compliance with company rules and policies;
Identify the documentation needed in the event of termination or demotion;
Use performance reviews and counseling to support the appraisal.

Course 310: Professional Development - Preparing Yourself and Others for the Future.

Learning Outcomes:

Identify essential elements of professional conduct:
     - Review etiquette and appearance factors;
     - Discuss networking tools and skills;
     - Learn stress coping skills;
     - Promote building self-esteem.
Learn how to develop a Career Action Plan:
     - Identify career and professional growth strategiese;
     - Identify the essential elements of personal growth;
     - Conduct a job skills and career skills inventory;
     - Establish short-term and long-term career goals.
Find a Mentor

Course 311: Maintaining Peak Performance.

Learning Outcomes:

Learn how to attract and win customers;
Learn how to be a "power talker";
Learn how to be a "power listener";
Identify the hidden power of "integrity" in all business relationships;
Be an expert in customer focus and product knowledge;
Set and achieve personal and business goals;
Identify personal habits that create success;
Identify 10 Peak Performance Habits that guarantee success.

Course 312: Discipline and Terminations - Turning Negatives into Positives.

Learning Outcomes:

Identify barriers to dealing with performance issues;
Identify desired levels of performance;
Learn the keys to progressive discipline;
Learn "How" and "How not" to terminate an employee;
Learn from other leaders;
Learn the power of the informal employee contract.

Course 313: How to Deal with Difficult People.

Learning Outcomes:

Understand the unique demands of the modern workplace;
Recognize that difficult people are everywhere;
Identify the key characteristics of difficult people;
Identify the types of difficult people in the workplace;
Understand workplace conflict;
Identify barriers to effective communications;
Identify and learn strategies for dealing with difficult people.

Course 314: Conflict Management.

Learning Outcomes:

Understand the nature of workplace conflict;
Identify and understand the sources of conflict;
Identify the levels of conflict and intervention strategies at each level;
Examine positive and negative aspects of conflict;
Identify conflict management skills;
Understand and practice negotiation;
Develop "win-win" solutions to deal with workplace conflict;
Learn how to effectively resolve conflicts in your team and in your workplace.